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We’re hiring- Warranty Controller


  Role Description

Job Title: Warranty Controller
Also known as: Warranty Claims Controller
Reports To: After Sales Manager
Organisation Structure: Scania Ireland Distributor
Note: This job description lists the main functions required to be performed by the employee. It is not designed to be a comprehensive list of all duties, responsibilities, and qualifications required of the employee.

Warranty Manager Job Posting

Company Profile                                                                                                                                

Westward Scania is based in Strokestown since 1959 and is the distributor of Scania products in the Republic of Ireland since 1976. Scania is a leading manufacturer of heavy trucks, bus & coaches and Scania Power Solutions engines. In addition Scania offers and sells a broad range of service related products and financial services.

Role Summary                                                                                                                                   

Reporting to the Aftersales Manager, the successful candidate will take responsibility for the Warranty function monitoring compliance with all Scania warranty standards. This person will be responsible for analysing warranty claims, governance, investigations and communication between Scania HQ and our dealer network.


Essential Duties and Job  Responsibilities

To perform this job successfully, an individual must be able to perform each of the  following essential duties satisfactorily.

  • Ensure all dealers meet Scania’s warranty standards.
  • Communicating with our dealer network on any updates to policies and procedures relating to warranty.
  • Controlling, analysing and reporting of costs and trends.
  • Vigilantly reviewing and processing claims on a daily basis.
  • Training dealer staff on Warranty manual, systems and procedures.
  • Travel to and audit each dealer on a yearly basis to ensure compliance to the warranty procedures and manual.
  • Liaise with our regional warranty manager on claims, issues and market reports.
  • Maintain NSAI and CVRT standards for yearly auditing.

The successful candidate will ideally:

  • Have good I.T. skills to include analysis and reporting of data.
  • Possess a high level of attention to detail.
  • Exhibit excellent communication skills and interpersonal skills.
  • Have the ability to negotiate to achieve successful outcomes.
  • Be efficient, with good administrative and organisational skills.
  • Be flexible in their approach to work.
  • Have a positive, enthusiastic, can-do attitude and work well as part of a team.
  • Have a full, valid driving licence.
  • Be willing to travel to Dealer Branches and Scania Sweden when necessary

Competitive remuneration package and benefits available to the successful candidate.

Closing date for applications is: 8th October 2022.


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We’re hiring- IT Applications and Systems Support Specialist (Flexible Working)

  Role Description

Job Title: Application and Systems Support Specialist (Permanent Role)
Also known as: IT Helpdesk Application Support
Reports To: IT Manager
Organisation Structure: Scania Ireland Distributor
Note: This job description lists the main functions required to be performed by the employee. It is not designed to be a comprehensive list of all duties, responsibilities, and qualifications required of the employee.


Digital Dealer Background

Company Profile                                                                                                                                

 Westward  Scania, founded in 1959 is  an  independently  owned,  ISO 9001:2008 and  Scania DOS (Dealer Operating  Standards) accredited company,  and it’s core business is the importation  and  sales of heavy vehicles  and associated services. Westward has held the Scania franchise for the Republic Ireland since 1976.

Today, as part of the Traton group, Scania is a leading manufacturer of heavy trucks, bus & coaches and Scania Power Solutions engines. In  addition, Scania  offers  and  sells  a  broad  range  of  service-related products and financing  services.

Role Summary                                                                                                                                   

The Application and Systems Support Specialist is responsible for day-to-day support of the main ERP application Auto Master and for supporting various web applications for Scania Ireland. As an integral member of the IT support team, this role will report to the IT Manager.

The successful candidate will assist with the ongoing digitalisation of the business and the roll-out of information technology projects to support the business in the Scania Importer and across the Irish market.

This is a broad role encompassing systems support, user management, application/ERP systems support. Duties also include providing Application and systems training  to  end  users. Full training on the bespoke Scania Applications and systems will be provided to the successful candidate.

Essential Duties and Job  Responsibilities

To perform this job successfully, an individual must be able to perform each of the  following essential duties satisfactorily.

  • Attend to helpdesk application support calls and provide phone and remote support to end
  • Support IT Manager in management of Scania applications and systems.
  • Keep up to date with latest technology offerings & IT best practice in the ERP area;
  • Maintenance of applications and support
  • Assist with Scania applications user management, and support and training across the market.
  • Provide basic troubleshooting for local desktop support
  • Infrequently, some projects will require the flexibility to work on evenings and weekends.
  • Any other duties as directed by the IT

Core Values

Scania’s three Core Values apply to all positions:

v  Customer first v  Respect for the individual v  Quality


To perform the job successfully, an individual should also demonstrate the following competencies:


Teamwork Flexibility Good Communication skills
Customer Service ability Excellent Technology awareness Problem Solving Ability
Keen to learn, absorbs information easily High Ethical awareness Good documentation skills



Candidate Requirements

To perform this job successfully, an individual must meet the minimum qualifications. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

  • Relevant third level qualification in an  IT/Application Support/Web support discipline or equivalent relevant experience in Industry.
  • 2+ years or more experience working in a busy support/helpdesk environment supporting varied applications and services.
  • Microsoft or Comptia Certifications advantageous
  • Knowledge of helpdesk systems, monitoring tools and use of IT best practice a bonus


Knowledge, Skills and Abilities

  • The preferred candidate will have an avid interest in technology and be keen on always learning as part of the role.
  • Excellent support, teamwork and communication
  • Must be inquisitive and able to think quickly, analytically and utilise superior troubleshooting ability.
  • Able to self-start in handling challenging issues under pressure and bringing problems to successful outcomes.
  • Be aware of proper management of personal data and GDPR considerations.
  • Good eye for
  • Knowledge of reporting packages (PowerBI) desirable.
  • Familiar with  ERP/Business Information Systems management.
  • Good project management, multi-tasking and time management

Attractive remuneration package and benefits available to the successful candidate.

  • Flexible working hours and conditions
  • Competitive Company Pension
  • Full training will be provided on the Scania application portfolio to the successful applicant
  • Company provided laptop

Please email C.V to our IT Manager: 

Closing date for applications is the 18/02/2022

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SCANIA Parts supplies hold up whilst Scania truck production is temporarily stalled.

A global chip shortage during the past year has caused a major delay in production and is now leading to complete production stops across the automotive industry globally.

This shortage was recently exacerbated by Covid outbreaks in countries where chips are manufactured and apparently is now causing the latest stoppages.

Scania is pausing production at its truck plants in Europe for the whole week.

Meanwhile many customer trucks that have been produced are being delivered to dealers without some “non-essential” components fitted. Westward Scania are currently managing to source the parts from Scania Spare Parts Logistics Centre and retrofit the components before the truck is finally delivered, but of course this is highly dependent on parts supplies coming through on time.

For now, Scania Parts logistics is performing extremely well at keeping the existing Scania Trucks, Buses & Coaches, Marine & Industrial engines working. Westward Scania and the Irish Dealer Network introduced new logistics routines and increased their spare parts stocks in advance of Brexit and by having this additional stock “on the shelf” is helping the situation for now.

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The New Adventures of Vabis the Scania Truck

Vabis The Scania Truck

Earlier this year, Emer Conlon released the sixth book in her children’s Vroom-Town series. Titled ‘The Adventures of Vabis the Scania Truck and the Sleeping Volcano’, this book is a Scania Official Licensed Product and introduces a new Scania truck to the already endearing cast of characters.

When thinking of a name for the new truck, Emer thought that Vabis would be a nice ‘nod’ to the history of Scania. Vroom-Town is a wonderful place where all types of trucks live, work, play and have exciting adventures!

“I came up with the concept for the series even before Disney made movies about cars and planes,” says Emer Conlon. “The initial idea for the Vroom-Town books came from my day job as Marketing Manager of a Scania dealership in Ireland. I would see little boys and girls coming in to the forecourt with their fathers to collect their brand new Scania trucks. The children looked in awe at them and I thought I am going to write books about trucks!” Emer Conlon continues.

The books are written for children 2–7 years. The 2-year olds love the pictures and as they progress through the ages, and the older children, read the books by themselves. But, above all, Conlon loves doing storytimes in schools, libraries and corporate events – she has read to thousands of children in Ireland, the UK, Spain and the USA.

As with the other five books in the Vroom-Town series, the new book deals with social issues such as bullying and the importance of friendship and kindness, as well as taking the children on a terrific adventure. Kind and brave Vabis encounters new less benevolent adversaries during his adventures, but will he be able to save his friends?

“I get a lot of good feedback from parents and children – the excitement and engagement on their faces as I read the story makes all of the hard work worth it. That’s humbling. Hopefully, my books will contribute to attracting future drivers and dealers to the profession and indeed bring a ‘softer’ and positive side to the industry.”

This book is available from our webshop, click on the link below to find out more.


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Driver and Passenger PPE from Westward

Irizar Driver Protection

Maximum safety for the driver and their passengers.

At Westward, we have worked closely with Irizar to develop a solution to minimise the risk of Covid – 19 infection.

Irizar protection driver


The solution is a driver’s compartment partition panel and specific passenger seat protection panels for the Irizar i6S, Irizar i6, Irizar i4 and Irizar i3 low entry coach models.


These solutions are developed and manufactured with
materials that comply with the regulations of the current
legislation regarding safety and driver’s vision.


Irizar Passenger Protection


We will continue to innovate and provide our customers with new resources and solutions with the aim of protecting the driver and passengers and to encourage the use of public transport in this new scenario. Available for Irizar i6S, Irizar i6, Irizar i4 and Irizar i3le.

Complies with EU regulations:

  • Regulation 107 Regarding interior fitting
  • Regulation 118 The behaviour of materials in fire
  • Regulation 46 Indirect vision systems
  • Regulation 80 Energy absorption

For more information on cost and availability, contact Patrick Carton:

Phone: +353 71 9634561

Mobile: +353 87 8205192


Brochure: IRIZAR PPE Brochure

Currently available from Westward

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David Simon Transport goes from strength to strength

David Simon Transport Scania S520

David Simon Transport was established in 2014.  A company based near Geevagh, Co. Sligo, David is an owner-operator and is a real example of what hard work and dedication can achieve. In his own words David says, “We try to specialise in offering a more personalised service to customers than a lot of the bigger hauliers cannot do, due to their size.”

The majority of David’s work consists of transporting goods via flat trailers, fridges, containers, and curtain-siders all across Ireland and sometimes further afield to the UK and Europe. An average day for David consists of loading containers in Dublin port he says “these loads can be for delivery to any part of the country, from a house delivery to a multinational company”.

David’s Trucks:

David Simon Transport currently run two Scania trucks, A 2019 Scania S520 and a 2003 Scania 164 480. David say’s

“Since I started driving trucks, Scania has always been my preference in trucks. The attention to detail for the driver has always been something I have admired from Scania as well as the performance and comfort. In 2016 I bought a new R450 top line from Westward Scania, from sales to service, and everyone in between I have never been let down by anyone which prompted me to go back and in 2019. I traded the R450 for a new S520 Highline”

When asked about his latest purchase Scania S520

“So far I’m very happy with the way the 520 is performing. It has the extra horsepower but doesn’t come with a big fuel penalty in return. I think it’s a great combination of power and economy”


Why choose Scania?

“As time is a huge factor to my business, reliability is of the utmost importance. Scania trucks have always been known as a long lasting reliable product. Some of the older models I have driven down through the years have had near 2 million kilometres on them and still going strong. The resale value of Scania trucks especially the V8 models has always been a great benefit in the long term also.

“It leaves you with an asset and not a liability”

What has being your favourite truck throughout the years?

“I’ve always been a big fan of the 164. These were the real driver’s trucks from a legendary era in trucking. I still have one working every week, if they’re looked after right these trucks will go forever and put a smile on your face every time you turn the key!

COVID 19 and other Challenges

Covid 19 has really shown how vital our supply chains are, how has it made your work harder?

“Covid 19 has tested us all in so many ways both in business and of course on a social level. One of the biggest challenges any trucker in Ireland faced on a daily basis was simply getting fed. Even now it’s still not easy as a lot of the regular truck stops are closed and the sad part is some may never open again.

During Covid 19 it was clear to see the strong industries in this country as they never ceased. Agriculture mainly comes to mind, we cannot forget how important agriculture is to Ireland, when everyone else was at home the farmers and the truckers never stopped to keep shelves stocked”, according to David.

Bar Covid 19, what are the main challenges facing owner-operators such as yourself? 

“Road haulage has always been a challenging industry. In recent years getting people with a genuine interest in driving has proven difficult. I think more money and time needs to be invested into this by hauliers and by the government, as we’ve all seen recently truck drivers play a very important role in the economy and incentivising more professional people into this industry defiantly needs to be looked at seriously”



Hard work pays off:

Everyone at Westward Scania was delighted to hear of David winning “Owner Driver Haulier of the Year 2020”.  This award celebrated the best in class for owner-operators. and it was nice that David’s hard work was rewarded. We wish David continued success and we are delighted he choose Westward and Scania.


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Westward Scania invest in new offices

Westward Scania invest in new offices

Westward Scania invest in new Offices- Westward Scania have lodged plans with Roscommon Co Co to build new offices in Strokestown. These works are to replace the old administration building and will incorporate a new customer reception, and Technical training centre. The Training centre at Westward hosts Scania technicians from all over Ireland at regular training seminars, and the new facilities are vital to ensuring the quality of this training.

Also, Westward Scania continue to invest in the business and have just launched a new website to offer information about Scania vehicles for sale and the many services and supports on offer from their base in Strokestown. A full range of branded clothing and accessories is also available from the new webshop- Click here to buy your genuine Scania hoodies, jackets and much more….

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Scania AXL self-driving concept vehicle revealed

Scania AXL Self-Driving Vehicle

With the new cabless Scania AXL self-driving concept vehicle , we are taking a significant step towards the smart transport systems of the future, where self-driving vehicles will play a natural part”, says Scania’s President and CEO Henrik Henriksson. “We continue to build and pilot concepts to show what we can do with the technology that is available today.”

For autonomous vehicles, software is in many ways more important than hardware. Scania AXL is steered and monitored by an intelligent control environment. In mines, for example, the autonomous operations are facilitated by a logistics system that tells the vehicle how it should perform.

A video of the self-driving cabless concept- the Scania AXL vehicle can be viewed here:

Find out more information on our current range of trucks .


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Scania Smarter Transport for Fleets

Scania Smarter Transport for Fleets. Fleet Composer

Scania Smarter Transport for Customer Fleets- Fleet composer is a unique Scania tool that can optimise any transport fleet with the right choice of alternative fuels. Also, it works seamlessly with Scania’s fleet management (FMS) system and Scania connected services to deliver smarter transport for your fleet vehicles.

Connected technologies enable us to manage entire fleets to maximise uptime and productivity. And of course, that leaves our customers free to focus on improving their core business.

Westward also offer a comprehensive driver training package for customers. Find out more here: